Gerald Lyles Rising Star Professor of Management
Supply Chain and Operations Management
Ph.D., Northwestern University (MEDS)
M. A., Beijing University, China
B. A., Beijing University, China
New research finds utilizing telemedicine in the ER can reduce wait times and patient length of stay
Telemedicine has become more common given the current global pandemic. COVID-19 has limited doctor’s office and hospital visits to ensure safety for everyone. But rather than diminish the quality of care, new research coauthored by Purdue's Susan Lu in the INFORMS journal Information Systems Research finds that increasing wider use of telemedicine in the emergency room (ER) can yield positive results for patients and providers alike.
Does Technology Replace Nurses? Not necessarily...
Nurses have many duties, but none is more important than providing bedside care to patients. A research study co-authored by Susan F. Lu, associate professor of management in Purdue's Krannert School of Management, shows some nurses may lose their jobs when automation arrives at their workplaces. But the reverse may happen at other healthcare facilities: new technology may spark the hiring of more nurses.
Looking for a high-caliber surgeon may be easier than previously thought. Critics of online rating platforms have stated that online physicians’ ratings are nothing more than a popularity contest, but a new study by Susan Lu, a professor at the Purdue University Krannert School of Management, suggests that the time-honored word-of-mouth method for finding quality health care may hold up after all.