Professor of Management
Organizational Behavior/Human Resources
Ph.D. Cornell University
B.S. Brigham Young University
- Ashkanani, A., Dunford, B., & Mumford, K. (2022). Impact of Motivation and Workload on Service Time: An Empirical Analysis of Call Center Operations.. Management Science, vol. 68 (9), 6697-6715.
- Hansen, S. D., Dunford, B. B., Boss, A. D., Boss, R. W., & Angermeier, I. (2011). Corporate social responsibility and the benefits of employee trust: A cross disciplinary perspective. Journal of Business Ethics, vol. 102 29-45. | Download |
- Dunford, B. B., Boswell, W. R., & Boudreau, J. W. (2010). When do high level managers believe they can influence the stock price. Antecedents of stock price expectancy cognitions.. Human Resource Management, vol. 49 (1), 23-34. | Download |
- Chullen, C. L., Dunford, B. B., Boss, R. W., Angermeier, I., & Boss, A. D. (2010). Minimizing deviant behavior in healthcare organizations: The affects of supportive leadership and job design.. Journal of Healthcare Management, vol. 55 (6), 381-399. | Download |
- Boss, R. W., Dunford, B. B., Boss, A. B., & McConkie, M. (2010). Sustainable change in the public sector: The longitudinal benefits of organization development.. Journal of Applied Behavioral Science, vol. 46 (4), 436-472. | Download |
- Dunford, B. B., Schleicher, D. J., & Zhu, L. (2009). The relative importance of voluntary stock investment. Is stock ownership unnecessary for establishing an ownership culture.. Advances in Industrial and Labor Relations, vol. 16 1-28. | Download |
- Angermeier, I., Dunford, B. D., Boss, A. D., Boss, R. W. (2009). Improving healthcare effectiveness: The impact of participative management perceptions on customer service, medical errors, burnout, and turnover intentions.. Journal of Healthcare Management, vol. 52 (2), 127-141. | Download |
- Dunford, B. B., Oler, D. K., & Boudreau, J. W. (2008). Underwater Stock options and voluntary executive turnover: A multi-disciplinary perspective integrating behavioral and economic theories. Personnel Psychology, | Download |
- Dunford, B., Boudreau, J., & Boswell, W. (2005). Out-of-the-Money: The Impact of Underwater Stock Options on Executive Job Search. Personnel Psychology, vol. 58 67-101. | Download |
- Boswell, W., Boudreau, J., & Dunford, B. (2004). The Outcomes and Correlates of Job Search Objectives. Searching to Leave or Searching for Leverage. Journal of Applied Psychology, vol. 89 1083-1091. | Download |
- Devine, D., Clayton, L., Dunford, B., Seying, R., & Pryce, J. (2001). Jury Decision Making: 45 Years of Empirical Research on Deliberating Groups. Psychology, Public Policy, & Law, vol. 7 (3), 622-727. | Download |
- Wright, P., Dunford, B., & Snell, S. (2001). Human Resources and the Resource Based View of the Firm. Journal of Management, vol. 27 (6), 701-721. | Download |
- Devine, D., Clayton, L., Phillips, J., Dunford, B., & Melner, S. (1999). Teams in Organizations: Prevalence, Characteristics and Effectiveness. Small Group Research, vol. 30 678-711. | Download |
- Dunford, B., & Devine, D. (1998). Employment At-will and Employee Discharge: A Justice Perspective on Legal Action Following Termination. Personnel Psychology, vol. 51 903-934. | Download |
- Dunford, B. B., Shipp, A., Boss, R. W., Angermeier, I, & Boss, A. D. For whom does burnout change over time. A career transition perspective of employee burnout trajectories. Journal of Applied Psychology, | Download |
- Zimmerman, R. D., Boswell, W. R., Shipp, A., Dunford, B. B., & Boudreau, J. W. Explaining the pathways between personality and employees job search behavior. Journal of Management, | Download |
- Boudreau, J., Boswell, W., Dunford, B., & Ray, P. (2002). Why Top Talent Looks Elsewhere. BrassRing, LLC, Waltham, MA. 258-263. | Download |
- Boudreau, J., Dunford, B., & Ramstad, P. (2001). The Human Capital Impact on E Business. The Case of Encyclopedia Britannica. E-Business Research Center: Pennsylvania State University, | Download |
Conflict Management Interviews Are Effective, but Only if the Quality Is High
A variety of circumstances, from perceived inequities to unreasonable expectations, can trigger workplace conflict. If left to smolder, this conflict can flare up into costly outcomes that may include absenteeism, turnover, arbitration and litigation. Perhaps worst of all, it may produce a dysfunctional culture that stifles innovation and hinders an organization's effectiveness. Putting out the sparks of conflict before they ignite is one of the goals of Integrated Conflict Management Systems (ICMS), which place the responsibility of conflict resolution directly on managers and employees, rather than ombudspersons, human resource personnel, mediators, arbitrators and others.
Happy Family, Happy Work: Study links transformational leadership to attachment theory
“Transformational leadership — or behaviors that inspire followers to move beyond their own self-interest and work toward the good of the group — often fails to reach the levels needed by subordinates each day,” says Benjamin Dunford, an associate professor of organizational behavior/human resources at Purdue University’s Krannert School of Management. “Supervisors need regular support to ensure that they consistently display these expected behaviors at work.”
Up in Smoke: Employee burnout more prevalent among newcomers, internal job changers
Burnout — the word evokes a feeling of deflation. A smoking matchstick, a dwindling campfire, tires skidded to a stop. For many in the workplace, it’s a familiar feeling. Although the concept dates back to the 1970s, most studies addressed it from a static perspective. Research from Professor Benjamin Dunford at Purdue University's Krannert School of Management, however, takes a more dynamic approach by examining burnout throughout difference phases of employees' careers.
Balancing Act: Happy hospital employees lead to more satisfied patients
Helping employees balance their work and family needs is increasingly important for not only attracting and retaining key talent in healthcare, but also for enhancing patient care. According to research by Ben Dunford, an associate professor of management at Krannert and a faculty affiliate of the Regenstrief Center for Healthcare Engineering in Purdue’s Discovery Park, more satisfied employees can mean more satisfied patients.
PhD grad Matthew Perrigino and faculty members Kelly Schwind Wilson and Benjamin Dunford discuss their research on work-family backlash
Benjamin Dunford discusses conflict management
Benjamin Dunford on Third Party Justice
Dr. Benjamin Dunford talks about third party justice in organizations and how organizations treat employees.